We are an employer that creates a positive environment with opportunities to learn and develop in the indusrty. We strive to create leaders in our field and also have a lot of fun doing it. 

We often are looking for people with a background in tourism, sales or marketing and if that sounds like you we should probably meet you. Our respectful and challenging work environment offers every team member the opportunity to succeed. 

Current Opennings

Travel Alberta Walsh & Tourism Medicine Hat Visitor Information Centres 

Travel Counselor 

Are you passionate about travel in Alberta? Be part of the dynamic team that promotes Medicine Hat and Alberta to travelers from all over the world! As the first point of contact for visitors to Alberta, you have the opportunity to engage visitors in conversations that increase their knowledge about the amazing authentic experiences in breathtaking landscapes that Alberta has to offer. 

We are seeking individuals that are personable, customer service oriented, resourceful, proactive and enthusiastic about promoting Alberta. Excellent interpersonal, communication, sales and promotional skills are required for success in this position. An exciting summer employment opportunity is available at the Walsh Travel Alberta Visitor Information Centre with the Medicine Hat Destination Marketing Organization (Tourism Medicine Hat). Increase your knowledge of the great tourism experiences and destinations that Alberta has to offer, develop skills that will benefit you for future employment, and connect with people from all over the world. 


Primary responsibilities: 

— Provide exceptional customized trip planning and customer service to visitors travelling to Medicine Hat and throughout Alberta 

— Engage with each visitor that enters the visitor centre 

— Answer telephone and email inquiries in a timely manner 

— Proactively promote attractions, events, experiences and destinations across the province, including assisting travelers with booking accommodations and activities. 

— Influence visitors to do more and extend their length of stay in Alberta by matching their interests and needs to Alberta’s attractions, experiences and destinations. 

— Distribute information, promotional materials and essential travel tips. 

— Complete administrative tasks such as preparing reports, and collecting and entering visitor statistics. 

Starting Salary: $17.00 per hour 

Hours: 40 per week 


Visitor Information Centre staff must be proactive and able to recall/search Alberta information quickly and be comfortable dealing with people. They must also be highly responsible and reliable, a team player with strong collaboration skills and the motivation for continuous improvement. Having well-honed listening and questioning skills are essential, in order to establish credibility in your interactions with travelers. All candidates must have a high school education and at least one year of customer service experience. Preference will be given to candidates with some post-secondary education in tourism, hospitality and/or a related field. Knowledge of a second language and experience with Alberta’s tourism industry and tourism destinations are considered assets. Equivalencies will be considered. Expertise with internet based research, social media channels and Microsoft Excel and Word is essential. First Aid (AED) Certification is required. 


This position is a summer employment term opportunity. Work will be split between the Travel Alberta Walsh Visitor Centre and the Tourism Medicine Hat Visitor Centre. Weekend and Statutory Holiday work is required. Attendance at training in Edmonton (May 6 & 8, 2019) is a condition of employment. All applicants must be able to work from May 5 - September 3 2019. Successful candidates will be required to obtain First Aid Certification (including AED) before commencing (at minimum Emergency First Aid). We reserve the right to ask for a Criminal Record check. 

How to Apply 

Please submit your resume and cover letter to 

Interviews will be arranged on April 18th, 2019. 

Closing Statement 

We thank all candidates for their interest. All applications will be reviewed to determine which candidates education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted.